Q: What integrations do most customers go for?
A: SalesLogix integrates closely with Microsoft Outlook, used by 95% of SalesLogix users. Another key link is to Microsoft Excel. There is a growing trend for Information Integration with line of business applications and back-office accounting systems.
Q: What makes integrations architected by QI SalesLogix Professional Services unique?
A: Integrations architected by QISYS are typically outlined within the concept of a Design Audit. The Design Audit allows us to plan out and do only what needs to be done to meet requirements, saving both time to production and total integration investment dollars.
Q: What are some of the things to consider before doing integrations, either application or data?
A: There needs to be a clear business case and return on investment for the integration. The Design Audit process outlines the things to consider through working with your internal business gurus and QISYS’s seasoned solution experts to make sure the integration adds value to your business.
Q: What are the advantages of SalesLogix integration?
A: You can extend SalesLogix to meet your specific business needs leveraging your existing business infrastructure without any disruptive changes to your operations.
Q: What are the disadvantages of SalesLogix integration?
A: If done right and especially when done within context of a Design Audit, there are no real disadvantages to integrations with SalesLogix.
Q: What are the common problems with SalesLogix integration? How does QISYS beat them?
A: Like any integration, manageability and maintenance is a key on-going concern. Through the Design Audit process, our team aligns solutions to requirements closely to the core SalesLogix product when possible. This reduces both software manageability and maintenance. Additionally, we prefer to choose open integration solutions and work closely with your internal IT and Administrators team to help minimize total cost of ownership. Sometimes bi-directional data can prove to be a challenge, but is something clear requirements and expectations set up-front can make successful.
Q: What are some timelines and budgets for integrations?
A: While there are parallels in many of the different businesses we work with, each has a distinctiveness in business methods that is key to their competitive advantage.
Q: What are the steps in the process of integration?
A: The high-level steps are: Design Audit, detailed business needs and requirements package, development, design review, quality assurance, implementation and follow-up.
Q: What are some QISYS services related to integration?
A: We are a solution-based company. If integration is defined as a need from a Design Audit, we have the tools and experience to implement the integration successfully as part of the entire solution. When an existing client has a new identified need, and integration is the answer, we first review the solution as a whole in order to recommend and implement the right architecture.
Q: What is the importance of integrating with back-office accounting systems? With other systems?
A: Integration with back-office accounting systems can streamline posting of orders and provide SalesLogix users with summarized information on order status, any re-orders or direct sales and other information related to customers that is not directly entered in SalesLogix.
Q: How does integration provide 360 degrees of visibility?
A: 360 degrees of visibility is two dimensional thinking. At QISYS we like to extend 360 degree thinking to include both up, down and the very important concept of time with business information. The real world is a sphere, in constant motion.
Q: Where do people start?
A: Many companies typically start with the Design Audit, but a few of our larger customers have a dedicated team of business analysts we work with to define their business needs and requirements package.
Q: What can go wrong?
A: The biggest problem that can happen with a SalesLogix solution is a system that is not aligned with actual business needs. This is rarely a problem with the integration itself, especially with initial planning, design definition and solution-building based on real business requirements present.
Q: Why are we the best?
A: Good question! At heart, we are modest, so to get a better answer to the question, see what our customers have to say. Call us (416) 253-5555 for the references.
