Q: Which customizations do most customers go for?
A: Out-of-the box SalesLogix meshes with 80% of typical business needs. Most customers need to extend things like Accounts and Contacts with a few additional fields only, although there is a growing trend for Information Integration with line of business applications.
Q: What makes customizations done by QI SalesLogix Professional Services unique?
A: Customizations by QISYS are typically outlined within the concept of a Design Audit. The Design Audit allows us to plan out and do only what needs to be done to meet your unique requirements, saving both time to production and total customization investment dollars.
Q: What are some of the things to consider before doing customizations?
A: Over-customization is a huge risk when implementing any software solution. Before choosing to customize, clear business drivers and identified needs should be prioritized and aligned with potential enhanced features. The Design Audit process outlines the things you need to consider through working with your internal business gurus and QISYS’s seasoned solution experts. Basically, do you really need to customize?
Q: What are the advantages of SalesLogix customizations?
A: You can tailor SalesLogix to your specific business needs leveraging existing application programming interfaces (API’s) when available to reduce development effort. SalesLogix is a streamlined development framework that can quickly bring design concepts to production reality.
Q: What are the disadvantages of SalesLogix customization?
A: If done right and especially when done within the context of a Design Audit, there are no real disadvantages to customizing SalesLogix.
Q: What are the common problems with SalesLogix customization? How does QISYS beat them?
A: Like any software customization, manageability and maintenance is a key on-going concern. Through the Design Audit process, our team strives to align solutions to requirements closely to the core of the SalesLogix product when possible. This reduces both software manageability and maintenance.
Q: What are some timelines and budgets for customizations?
A: While there are parallels in many of the different businesses we work with, each has a distinctiveness in business methods that is key to their competitive advantage.
Q: What are the steps in the process of customization?
A: The high-level steps are: Design Audit, detailed business needs and requirements package, development, design review, quality assurance, implementation and follow-up.
Q: Where do people start?
A: Many companies typically start with the Design Audit, but a few of our larger customers have a dedicated team of business analysts we work with to define the business needs and requirements package.
Q: What can go wrong?
A: The biggest problem that can happen with a SalesLogix solution is a system that is not aligned with actual business needs. This is rarely a problem with customizations, especially with initial planning, design definition and solution-building based on real business requirements present.
Q: Why are we the best?
A: Good question! At heart, we are modest, so to get a better answer to the question, see what our customers have to say. Call us (416) 253-5555 for the references.
